Sample templates

COD confirmation

Category: Utility. Button: URL button, dynamic suffix bound to confirmation_token.

Hi {{1}}, your order {{2}} for {{3}} is ready to ship.
Please confirm within 24 hours using the button below.

Mappings: {{1}} = customer_first_name, {{2}} = order_number, {{3}} = order_amount, button {{1}} = confirmation_token.

Order shipped

Hi {{1}}, your order {{2}} is on its way with {{3}}.
Track it any time: {{4}}

Mappings: {{1}} = customer_first_name, {{2}} = order_number, {{3}} = carrier_name, {{4}} = tracking_url.

Order delivered

Hi {{1}}, your order {{2}} has been delivered.
Hope you love it — reply here if anything’s off.

Mappings: {{1}} = customer_first_name, {{2}} = order_number.

Refund processed

Hi {{1}}, we’ve processed a refund of {{2}} for order {{3}}.
It should reflect in your account within 5-7 working days.

Mappings: {{1}} = customer_first_name, {{2}} = refund_amount, {{3}} = order_number.