Create & approve your first template
The first template you’ll want is the COD confirmation. This walks through creating it in Meta WhatsApp Manager and hooking it up in OrderPing.
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Open WhatsApp Manager
Go to Meta Business Suite → WhatsApp Manager → Message templates. Click Create template.
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Pick the Utility category
Utility is the right category for order confirmations. Don’t pick Marketing — it will get rejected for this use case and is more expensive per conversation.
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Name the template
Use lowercase with underscores, e.g.
cod_order_confirmation. You’ll use this exact name in OrderPing. -
Pick a language
Templates are per-language. If you sell in multiple languages, submit one template per language with the same name.
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Write the body
Use
{{1}},{{2}}, etc. for variable placeholders. Keep it short and transactional. Example:Hi {{1}}, your order {{2}} is ready to ship. Please confirm within 24 hours: tap the button below. -
Add a URL button
Add one URL button labelled “Confirm order” (or similar). The base URL is
https://orderping.kri-labs.com/confirm/with a dynamic URL suffix — use{{1}}as the button variable. OrderPing appends the per-order token at send time. -
Provide example values
Meta requires realistic example values for every placeholder. Use real-looking data:
Priyafor{{1}},#4521for{{2}}. -
Submit for approval
Click Submit. Status goes to Pending. You’ll get an email when it’s approved — usually within minutes, occasionally up to 24 hours.
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Add the template to OrderPing
Once approved, open OrderPing → Lifecycle →
cod_confirmation, pick the template from the dropdown, and map variables to OrderPing fields.