Connect your WhatsApp Business account
OrderPing needs three values from Meta to send messages on your behalf. This walks through getting each one and pasting it in.
What you need
- A WhatsApp Business Account in Meta Business Suite.
- A Business phone number that’s not currently in use on consumer WhatsApp.
- Permission to create System Users in your Meta business (for long-lived access tokens).
Get the three values
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Access token
In Meta Business Suite → Business settings → System users, create a system user with Admin role. Assign your WhatsApp Business Account and your app to it, then Generate token with the
whatsapp_business_messagingandwhatsapp_business_managementpermissions. Pick a token that doesn’t expire (System User tokens are long-lived). -
Phone number ID
In WhatsApp Manager → Phone numbers, click your number. The phone number ID is the numeric ID shown at the top of the details pane (not the phone number itself).
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Business account ID (WABA ID)
In WhatsApp Manager → Account tools, copy the WhatsApp Business Account ID.
Paste into OrderPing
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Open Settings → WhatsApp
In the OrderPing admin.
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Pick “Manual” connection method
Paste the three values into their fields. Save.
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Send a test message
Use the “Send test message” button to verify. If it fails, see Messages not sending.
190 (subcode 463), your access token has expired or was invalidated. Regenerate a new System User token and paste it back into OrderPing.